Terms of Service

(revised 10/03/2026)

Poo Patrol operates as an independent entity offering pet-waste removal services (“we,” “us,” or “our”) to residential, commercial, and business properties. By engaging in our services, you (“Customer”) agree to the following terms of service (“Terms”), which govern the sales and services provided by us (“Services”). Acceptance of our Services constitutes your agreement to adhere to these Terms. The Customer acknowledges that our ability to provide Services may be contingent upon factors such as weather conditions, grass height, access to the yard (which remains the Customer’s responsibility), and other external influences beyond our control.

Poo Patrol specializes in residential and commercial pet waste removal services. Pricing is calculated based on an average customer property area of 1/8-1/4 of an acre, with additional charges applicable for larger areas. It is the sole responsibility of Poo Patrol to notify a customer if their yard is large enough to require an additional charge before servicing. This agreement does not give the right to Poo Patrol to retroactively charge an additional fee for a yard that is larger than defined in these terms.

The Customer understands that inaccessible areas due to locked/blocked/frozen gates or the presence of unfriendly dogs may result in the exclusion of cleaning services for that visit, with charges still applicable.

While we strive for thoroughness, we acknowledge challenges posed by tall grass, leaves, or debris in locating dog waste. If tall grass obstructs visibility during our visit, some waste may be missed. However, we commit to rectifying any oversights during subsequent visits following yard maintenance. Customers are encouraged to notify us promptly of any significant oversights.

Poo Patrol operates during various weather conditions, except in cases of severe thunderstorms, high winds, extreme temperatures, flooding, or excessive snowfall. We operate on a MONTHLY subscription basis and do not offer refunds for missed weeks due to weather. In such instances, services for the week will be skipped, and resumed the following week without refund. If urgent cleaning is required before the next scheduled service, please contact us, though we cannot guarantee immediate accommodation. Additionally, to maintain the integrity of your yard, we may skip service during muddy conditions and resume during drier periods.

Our service is a monthly subscription. Depending on your plan, you are billed after each service or you pay in advance, and payment is due upon receipt of the invoice. A visit missed because of weather, a holiday or an inaccessible yard is still charged, because the following visit takes twice the work. Failure to remit payment within 30 days will result in service suspension and incur a late payment fee equivalent to one week of service. Accounts overdue beyond this period will be forwarded to collections. One Time Cleanings necessitate a deposit, with the balance payable immediately upon service completion. Credit, Debit, or ACH required.

Poo Patrol does not operate on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Black Friday, Christmas Day, December 26th, and New Year’s Day. Services scheduled on these holidays will be postponed to the following week without refunds.

We prioritize customer satisfaction. If dissatisfied with the service provided, please notify us within 24 hours of the pickup, and we will promptly arrange a return visit for cleaning.

We collect personal information to provide our service. Your privacy is paramount to us, and we will never sell your information. What we collect, how we use it and who helps us handle it is set out in our Privacy Policy.

Poo Patrol reserves the right to amend these Terms of Service at any time without prior notice. Amendments become effective upon posting on our website. Continued use of our services constitutes acceptance of any revised Terms. Certain provisions within these terms may be superseded by notices published elsewhere on our site.

For any concerns or questions about this policy, please send an email to Contact@The-Poo-Patrol.com or call (319) 420-7667.