Terms of Service

 

Please review the subsequent Terms of Service meticulously before consenting to dog waste removal services provided by Poo Patrol. The continuation of service implies acknowledgment and acceptance of the Terms of Service.

TERMS OF SERVICE (revised 05/14/2024)

Poo Patrol operates as an independent entity offering pet-waste removal services (“we,” “us,” or “our”) to residential, commercial, and business properties. By engaging in our services, you (“Customer”) agree to the following terms of service (“Terms”), which govern the sales and services provided by us (“Services”). Acceptance of our Services constitutes your agreement to adhere to these Terms. The Customer acknowledges that our ability to provide Services may be contingent upon factors such as weather conditions, grass height, access to the yard (which remains the Customer’s responsibility), and other external influences beyond our control.

DOG WASTE REMOVAL SERVICE

Poo Patrol specializes in residential and commercial pet waste removal services, including One Time Clean, Weekly Cleaning, and Pet Waste Station Maintenance. Pricing is calculated based on a property area of 1/8th of an acre, with additional charges applicable for larger areas. New customers who sign up for at least four normal priced services will have the initial cleaning fee ($75) waived. Customers who terminate their service before four normal priced service visits will have an early termination fee of $75 charged to their account.

ACCESS TO YOUR YARD

The Customer understands that inaccessible areas due to locked/blocked/frozen gates or the presence of unfriendly dogs may result in the exclusion of cleaning services for that visit, with charges still applicable.

LEAVES, DEBRIS, TALL GRASS

While we strive for thoroughness, we acknowledge challenges posed by tall grass, leaves, or debris in locating dog waste. If tall grass obstructs visibility during our visit, some waste may be missed. However, we commit to rectifying any oversights during subsequent visits following yard maintenance. Customers are encouraged to notify us promptly of any significant oversights.

WEATHER

Poo Patrol operates during various weather conditions, except in cases of severe thunderstorms, high winds, extreme temperatures, flooding, or excessive snowfall. We operate on a MONTHLY subscription basis and do not offer refunds for missed weeks due to weather. In such instances, services for the week will be skipped, and resumed the following week without refund. If urgent cleaning is required before the next scheduled service, please contact us, though we cannot guarantee immediate accommodation. Additionally, to maintain the integrity of your yard, we may skip service during muddy conditions and resume during drier periods.

BILLING

Billing occurs after each service, with payments due upon receipt of the invoice. Failure to remit payment within 30 days will result in service suspension and incur a late payment fee equivalent to one week of service. Accounts overdue beyond this period will be forwarded to collections. One Time Cleanings necessitate a deposit, with the balance payable immediately upon service completion.

HOLIDAYS

Poo Patrol does not operate on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day. Services scheduled on these holidays will be postponed to the following week without refunds.

GUARANTEE

We prioritize customer satisfaction. If dissatisfied with the service provided, please notify us within 24 hours of the pickup, and we will promptly arrange a return visit for cleaning.

PRIVACY POLICY

We may collect personal information for service provision purposes only. Your privacy is paramount to us, and we will never sell or share your information with third parties except as necessary for service provision or legal compliance.

REVISIONS

Poo Patrol reserves the right to amend these Terms of Service at any time without prior notice. Amendments become effective upon posting on our website. Continued use of our services constitutes acceptance of any revised Terms. Certain provisions within these terms may be superseded by notices published elsewhere on our site.

Are you sick of picking up dog poop? Sign up for our pooper scooper service today and begin enjoying your yard stress free. With our weekly schedule we keep your yard looking great and free of smelly (and dangerous) dog poop.

ENJOY YOUR YARD AGAIN